FAQ

Do we accept returns + refunds?

  • ALL SALES ARE FINAL. NO RETURNS, REFUNDS, CANCELLATIONS OR EXCHANGES. WE ARE NOT RESPONSIBLE FOR LOST OR MISPLACED PACKAGES, ON PROPERTY PREMISES OR ANYWHERE IN TRANSIT, AFTER THE ITEM(S) HAVE LEFT THE BIERMANNS CLOSET. 

 

What forms of payment do we take?

  • We accept Visa, Mastercard, Discover, American Express, Apple Pay, Google Pay, and Shop pay.

 

What delivery carrier do we use?

  • UPS or USPS.

 

What do we charge for SHIPPING?

  • We charge a flat fee for domestic shipping, based or your choice of how quick you would like the item, to all states within the USA. 

-Standard - 5-8 Business Days ($10.00 USD)

-Expedited - 3-5 Business Days ($18.00 USD)

-Overnight - Next Day ($22.00)

 

What happens if I have not received my order yet?

  • We are not responsible for any shipping deliveries that may be affected by natural occurrences (weather), air/ground transportation strikes or delays due to the UPS/USPS mail system, transfers from our carrier to the local carrier in area, or ANY LOST, STOLEN, AND MISPLACED, packages by the carriers. Please contact the carrier we used to ship your item(s), shown in the order shipping confirmation email, that you received to the email you provided.

 

How long will it take for my order to ship?

  • The processing time for orders is two (2) to four (4) business days (this does not include weekends or holidays).  Once shipped, delivery time within the United States depends on the rate you chose and where in the United States the order is being delivered to. Please keep in mind that during holidays or launches, this time may vary.

 

Do you ship to P.O. boxes?

  • No

 

Do you ship internationally?

  • NO, UNFORTUNATELY WE ONLY SHIP TO CUSTOMERS IN THE UNITED STATES.

 

How can I contact customer service?

 

Hours of Operation:

  • 9am - 4pm ET M-F. We are closed Saturday and Sunday.